Condoroo Portal da Queixa: Brand of the Month September 2026

1. The contrast: a sector under pressure, reputation measured in numbers

Condoroo already has more than 600 condominiums under management and is one of the largest condominium management companies in Portugal. That is why the low volume of complaints on its profile, in both absolute and relative terms, is particularly relevant when read alongside the IS of 76.9 and the Brand of the Month distinction.

In the first eight months of 2026, Portal da Queixa recorded 682 complaints in the housing sector (condominium management, real-estate brokerage and classified listings), an increase of about 44.5% on the 472 recorded in the same period of 2025 — a volume already close to the total for the whole of the previous year (739). The analysis was published by Portal da Queixa itself and picked up in the press, notably by the Jornal Económico (8 September 2026) and by e-konomista.

Within that universe, condominium management accounts for the largest share: about 58.65% of complaints. There were 400 complaints between January and August 2026, against 240 in the same stretch of 2025 — a jump of 66.67%. The reasons cited most often are quality of service, customer care and communication (about 44.97%) and issues of safety and the common parts of the building (about 42.71%).

The comparison carries more weight once Condoroo’s scale is taken into account: with more than 600 condominiums under management, the company is one of the largest condominium management companies in Portugal. Even so, the profile consulted shows a low volume of complaints. The number is low in both absolute and relative terms — a contrast that is especially relevant next to the 400 sector complaints and the IS of 76.9, in the Excellent band.

These figures do not say that “every management company fails”. They say that, in Portugal, dissatisfaction with how a building is run has stopped being an anecdote from an owners’ meeting and become a visible statistic. When communication fails, the accounts fall behind, or upkeep of the common parts is neglected, the public complaints channel becomes, for many owners, the only place where the problem is on the record.

It is in this setting — not in a marketing vacuum — that it makes sense to look at the Satisfaction Index and the Brand of the Month distinction.

2. What Portal da Queixa is (and why it matters to a condominium)

Portal da Queixa is a Portuguese platform where consumers register complaints about brands and follow the reply, the handling and the outcome. For anyone choosing or assessing a condominium management company, the value is not “complaining for the sake of complaining”. It is being able to compare a brand’s public behaviour — whether it replies, whether it resolves the issue, in what time, and with what final rating from the consumer.

In the housing sector, the founder of Portal da Queixa by Consumers Trust, Pedro Lourenço, has stressed that the problem “does not end when you buy a home”. The line sums up condominium life well: after the deed, what remains is the fees, the suppliers, the insurance, the roofs, the owners’ meetings, and trust in the management — or the lack of it.

For the condominium’s management or the owners’ committee, consulting a brand’s profile on Portal da Queixa is a step that complements a review of the contract, the references and documentary transparency. It is not a substitute. It is, though, an objective step: the metrics are published and they update with real activity on the platform.

3. The Satisfaction Index: what it measures (at a high level)

According to the official Satisfaction Index page, the indicator expresses, in an objective way, how brands perform on Portal da Queixa, based on interaction with users who have filed complaints. The score runs from 0 to 100; in the 70–89 range, Portal da Queixa describes performance as Excellent (Ótimo).

For brands in general (outside the public sector), the published formula combines, with different weights:

• Resolution rate (TS) — 50%
• Average of ratings (MA) — 20%
• Customer retention rate (TRC) — 20%
• Average response time (TMR) — 10%

In plain language: resolving weighs more than “merely replying quickly”. The rating, and the willingness to do business with the brand again, also count. The index uses activity over a recent period (typically framed over the last 12 months, with specific rules for each indicator). Brands with very few complaints may appear as N/A until they meet the minimum eligibility threshold.

In 2025, Portal da Queixa increased the weight of satisfaction ratings and of retention in the calculation, and stopped counting the mere response rate — a sign that the platform wants to privilege the quality of the resolution and the consumer’s feedback, not only the existence of an automatic message.

4. What “Brand of the Month” means

According to the Portal da Queixa guide to Brand of the Month, the seal is exclusive and is awarded to the brand which, in the month in question, posts the best Satisfaction Index in its category, with an IS equal to or above 65%. The distinction is based on the previous month’s results and, ultimately, on consumers’ ratings after complaint processes.

It is not a “popularity” prize on social media. It is recognition of performance on the platform, in the handling of complaints: reply, resolution and reported satisfaction. Portal da Queixa publishes monthly rankings of the brands that meet the requirements — a quick-read tool for anyone comparing digital reputation.

For a condominium, the useful reading is this: when there is friction, does this brand handle the problem in a way the consumer themselves rates as better than the rest of the category that month?

5. Condoroo: Brand of the Month — September 2026

On the official profile, Condoroo (Condoroo Ai Gestão de Edificios, Unipessoal Lda) sits in the condominium-management category on Portal da Queixa and was named Brand of the Month – September 2026. The Satisfaction Index shown on the profile is 76.9/100 — in the Excellent band. The official artwork for the distinction also highlights a rating of about 4.5 stars in the context of the profile.

The indicators published on Condoroo’s “About” profile, as consulted for this article, include:

• average response time: 74% (with a reference to an average reply in about 8 days);
• resolution rate: 100% (10 in every 10 complaints handled treated as resolved, within the framing of the profile);
• average of ratings: 47.5%;
• retention rate: 50%.

The brand has been on the platform since November 2025 and claimed the profile in May 2026, which allows it to reply to complaints and request ratings. The volume of complaints recorded on the profile is low (five cases in the history referred to on the “About” page). Given that Condoroo already manages more than 600 condominiums and is one of the largest condominium management companies in Portugal, the number is particularly low in both absolute and relative terms — a notable contrast with the 400 condominium-management complaints recorded in the sector between January and August 2026.

This contrast should not be read with arrogance, or as “proof of perfection”. It should be read with sobriety: in a market where public friction has grown sharply, Condoroo appears, in September 2026, at the top of the satisfaction measured by Portal da Queixa in its category — and it accepts the platform’s scrutiny in public.

The Brand of the Month distinction on Portal da Queixa is one further recognition in a year in which Condoroo has already won the Cinco Estrelas Regiões 2026 Award (Condominium Management, Lisbon district) and renewed the DECO seal (Approved Service / Rede Condomínio DECO+) for the third year running — external signals of reputation, satisfaction and rigour of process that add to one another; they do not replace one another.

6. Why this matters to anyone choosing a manager

Choosing condominium management — or changing it — is rarely just a price proposal. The real cost includes time lost to unanswered emails, poorly prepared owners’ meetings, budgets with nothing to compare them against, and maintenance works put off until a storm makes them urgent. The 2026 data show precisely where it hurts: communication and service, and safety of the common parts.

A high Satisfaction Index and a Brand of the Month seal do not replace:

• reading the contract and the scope of the service;
• checking the transparency of the accounts and access to documents;
• references from other buildings, and clarity in the maintenance plan;
• the ability to be present when the building needs a quick decision.

They do, though, reduce the risk of choosing blind. They give owners and management teams a starting point that can be verified: the brand accepts the public complaints channel, replies, resolves the issue and is rated. In sectors where access to the activity is lightly regulated, that traceability counts.

7. Trust, complaint handling and transparency

Three themes run through both the sector statistics and the logic of the Satisfaction Index.

Trust. Trust in the manager is the asset that makes it possible to approve budgets, carry out decisions and live in the building without constant suspicion. When Portal da Queixa records hundreds of complaints in six months, the market is saying that this trust is under strain. A brand with Excellent performance on the IS does not “buy” trust automatically — but it does offer an independent external signal.

Complaint handling. Complaining is not a failure. Failure is ignoring a problem, watering it down, or letting it drag on with no plan. The 100% resolution rate on Condoroo’s profile, within the published framing, points to a commitment to close cases. Response time and subjective satisfaction still matter — and the index itself penalises delay and rewards resolution.

Transparency. Many complaints about “poor service” are, in practice, complaints about information: statements, invoices, the state of the reserve fund, policies, minutes. A manager who communicates early and documents well reduces the chance that Portal da Queixa is the first place an owner feels heard. Condoroo has its own material on transparency in condominium accounts and on what goes wrong when complaints about management rise — useful for owners’ meetings that want criteria, not slogans.

8. How to use these data at the next owners’ meeting (checklist)

If the condominium is assessing its current management, or opening a tender, a practical script can run as follows:

1. Consult the brand’s profile on Portal da Queixa (IS, history, tone of the replies).
2. Ask about the internal process for handling complaints: deadlines, who is responsible, how cases are logged.
3. Require evidence of transparency: access to documents and reports, and official channels (not only informal WhatsApp).
4. Cross-check with upkeep: a maintenance plan for the common parts — the second major reason for sector complaints.
5. Assess communication: who replies, how quickly, and how clearly (the first major reason for complaints).
6. Do not decide on the monthly fee alone: the hidden cost of management failures shows up later, in urgent works and in conflict between neighbours.

Condoroo’s Brand of the Month seal for September 2026 enters this script as evidence of recent public performance, not as a lifetime guarantee. Digital reputation is maintained by the same work that created it: listening, replying, resolving and accounting for what was done.

9. Conclusion: one recognition, and a sector asking for more

Condoroo being Brand of the Month on Portal da Queixa in September 2026, with a Satisfaction Index of 76.9, is one further recognition in a year in which the company has already won the Cinco Estrelas Regiões Award and renewed the DECO seal for the third year running — and it comes at a moment when condominium management leads housing complaints on the same platform. The sector recorded 400 complaints up to August 2026 (+66.67%). Condoroo, one of the largest condominium management companies in Portugal, manages more than 600 condominiums and shows on its profile a low volume of complaints, in both absolute and relative terms, a high resolution rate and an IS in the Excellent band.

For owners and management teams, the useful message is not triumphalism. It is judgement. Choosing a manager should include a reputation that can be checked, the capacity to handle complaints, and transparency in the day-to-day running of the building. Portal da Queixa does not replace the owners’ meeting. It helps to prepare that meeting with data.

Anyone who wants to understand Condoroo’s approach to condominium management can start with the website and the materials at condoroo.ai, and should always confirm the updated metrics on the official profile on Portal da Queixa.

Sources

• Condoroo — About | Portal da Queixa
• Condoroo | Portal da Queixa
• What is the Satisfaction Index? | Portal da Queixa
• What does it take to be Brand of the Month? | Portal da Queixa
• Housing: complaints up 44%… | Portal da Queixa
• Complaints in the housing sector… | Jornal Económico, 8 Sep 2026
• Housing complaints jump 44%… | e-konomista
• Awards and news | Condoroo

Frequently asked questions

1. What is Portal da Queixa’s Brand of the Month?

It is a seal awarded to the brand with the best Satisfaction Index in its category during the month in question, provided the IS is equal to or above 65%. The distinction is based on performance on the platform and on consumers’ ratings after complaints.

2. What does Condoroo’s Satisfaction Index of 76.9 mean?

76.9/100 sits in the band that Portal da Queixa classifies as Excellent (Ótimo) (70–89). It reflects the brand’s performance in handling complaints on the platform (resolution, ratings, retention and response time), not a generic commercial rating.

3. Why does this award matter when complaints about condominiums are rising?

Because, in 2026, condominium management accounted for the largest share of housing complaints on Portal da Queixa (400 cases up to August, +66.67%). In a sector under pressure, a high IS and Brand of the Month give owners a public signal that can be checked of how the brand handles problems.

4. Does Brand of the Month guarantee that there will be no complaints?

No. Any management company can receive complaints. The seal indicates better relative performance on the category’s Satisfaction Index in that month — especially on resolution and reported satisfaction — not a total absence of friction.

5. How is the Satisfaction Index calculated (in brief)?

According to Portal da Queixa, for brands in general: resolution rate 50%, average of ratings 20%, retention rate 20% and average response time 10%. The detail and the periods are on the official Satisfaction Index page.

6. What should owners and management teams check beyond Portal da Queixa?

The contract and the scope of the service, transparency of accounts and documents, the maintenance plan for the common parts, communication channels and deadlines, and references from other buildings. Portal da Queixa complements the decision. It does not replace it.

7. Does Condoroo reply to complaints on Portal da Queixa?

Yes. The profile was claimed (May 2026), which allows the brand to reply, follow cases and request ratings. The profile publishes response and resolution indicators.

8. Where can the official figures for this recognition be confirmed?

On Condoroo’s profile on Portal da Queixa — the main page and the “About” page — and, for the 2026 sector context, in Portal da Queixa’s own releases and news, and in the coverage by Jornal Económico and e-konomista of complaints in housing.