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descontentamento com administrador

Unhappy with your admin? See 7 measures you can take

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white 150x150 1 Unhappy with your admin? See 7 measures you can take

Living in a condominium brings with it the need for efficient, transparent management that meets the needs of all residents. However, a situation may arise where you find yourself unhappy with your condominium administrator, whether due to ineffective management, lack of communication or failure to fulfill legal and administrative responsibilities.

descontentamento com administrador

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The administrator's choice

The dynamics of a condominium requires the presence of a fundamental figure in maintaining order, well-being, and the fluidity of daily operations: the condominium administrator. This is not only the foundation for the proper functioning of common areas, but also an essential mediator in communication and conflict resolution between condominium owners.

1. Selection and appointment

The appointment of an administrator is carried out through a vote at a general meeting or, in exceptional cases where it is not possible to reach a consensus, appointed judicially, and this responsibility can be assumed by a rotating resident or a company specialized in the area.

Your remuneration is not mandatory and can be decided at a condominium meeting or in the case of hiring a company, which will naturally operate based on an agreed remuneration.

2. Responsibilities

After the election, the neighborhood administrator assumes a diverse set of functions, from financial management, to the maintenance of common areas, to the implementation of decisions taken in the assembly.

Its main include carrying out deliberations, maintaining documents, preparing the budget and accounts, charging common expenses, presidential representation of external entities and ensuring compliance with internal and external laws.

See this article to better understand the role of a condominium administrator.

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7 Tips to resolve your discontent.

1. Open dialogue

The first step when facing questionable management is to speak directly with the administrator. Expressing concerns clearly and proposing peaceful solutions must be the priority path.

2. Collection of evidence​

It is crucial to gather all the necessary evidence to strengthen your case. Documenting the problems and collecting any evidence that supports the claims against the administrator, such as images of damaged common spaces or bank details, is essential for any measure, whether in assembly or in court.

3. Mobilization of residents​

If there are no improvements, the convening of an extraordinary meeting by the condominium owners may be necessary. This is the time to openly discuss the problems and concerns faced and seek solutions to them collectively.

4. Assembly decision​

If the previous measures do not generate the expected results, condominium owners may propose the removal of the condominium administrator. To do so, a vote during the assembly is necessary to achieve a representative majority of the condominium. Once removal is decided, a new administrator will be elected or appointed to assume responsibilities.

5. Legal measures

In more serious situations, such as acts of fraud, embezzlement or mismanagement, condo owners have the right to take legal action against the administrator. Legal actions can lead to civil or criminal convictions, depending on the severity of the acts committed, such as compensation or even serving sentences.

6. Transparent communication

Regardless of the approach chosen, an open and transparent communication channel must be fostered, preventing future disagreements and promoting more effective and harmonious administration of the condominium. This communication can be made possible through more frequent assemblies or the use of online platforms that promote proximity.

7. Management alternatives

An effective administrator is the key to the success of a condominium, having the responsibility to ensure the good management of common spaces and the satisfaction of residents. The re-election of a competent representative, which could be a resident or a specialized company, needs to be done with consideration by the condominium assembly, through a conscious and responsible decision.

Conclusion

Discontent with the condominium administration requires a direct, democratic and legal approach, always guided by the common desire to improve the quality of life of all residents in the most peaceful way possible. Working together to find solutions, whether through changes in current management or looking for new options, is essential to ensure that all voices are heard and that the condominium can prosper in a healthy and harmonious way.

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Excelente gestão do nosso condomínio. Transparência, eficiência, atualizados sobre a lei e sempre disponíveis. Uma equipa de pessoas íntegras e uma empresa que com recurso a tecnologia facilita processos e resoluções de incidências.
Translated from Portuguese: “Excellent management of our condominium. Transparency, efficiency, up to date on the law and always available. A team of people of integrity and a company that uses technology to make processes and the resolution of issues easier.”
Emília S. · Condoroo client
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A reunião de condomínio foi muito eficiente e ATA foi-nos entregue no próprio dia, excelente serviço. Recomendo.
Translated from Portuguese: “The condominium meeting was very efficient and the minutes were delivered to us on the same day, excellent service. I recommend it.”
Diogo M. · Condoroo client
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Reparei que o meu condomínio passou a ser gerido pela Condoroo, e tenho notado uma diferença significativa nos tempos de resolução de problemas relacionados com a manutenção do prédio. Questões que antes demoravam semanas a serem resolvidas agora duram dias.
Translated from Portuguese: “I noticed that my condominium started being managed by Condoroo, and I have seen a significant difference in how long it takes to solve problems related to the building's maintenance. Issues that used to take weeks to be solved now take days.”
Duarte C. · Condoroo client
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Excelente serviço, ótimos profissionais. Ficámos muito satisfeitos e recomendamos!
Translated from Portuguese: “Excellent service, great professionals. We were very satisfied and recommend it!”
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