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If you searched for Condoroo reviews, you want to know what the service is like before you hire it. One source you can check is the Five Star Regions Award (Prémio Cinco Estrelas Regiões): in 2026, Condoroo was the winner in the district of Lisbon, in the Condominium Management category. An award says more when you know how it was given. In this article we explain the award’s methodology, what was assessed, how to confirm it and which other sources you should check.
In short
- Condoroo won the Five Star Regions Award 2026 in Lisbon, in the Condominium Management category.
- The award assesses five main variables and five features specific to the category.
- The assessment has three stages: focus group, trial tests and a market study.
- You can confirm the award on the winner’s official page.
- Read the complaints and replies on Portal da Queixa as well.
The award
Condoroo’s page on the Five Star Regions Award website shows the Condominium Management category and the tests carried out: a mass study of the category, satisfaction surveys and a market study of the brand in its consumer category. The list of 2026 winners shows the brands recognised in each region.
What is assessed
«O “Prémio Cinco Estrelas Regiões” avalia as 5 principais variáveis que influenciam os consumidores nas suas decisões de compra: Satisfação pela experimentação, relação Preço-qualidade, Intenção de compra ou de recomendação, Confiança na marca e Inovação.» — Five Star Regions Award, Methodology
In plain English: the award assesses the five main variables that influence consumers’ buying decisions: satisfaction after trying the service, value for money, intention to buy or recommend, trust in the brand and innovation.
Besides these five variables, the award assesses five further features specific to each category. For a condominium management company, these relate to the service provided to the building.
What each variable means for a condominium
- Satisfaction after trying the service: how customers rate the service after using it, for example how quickly a breakdown is dealt with.
- Value for money: whether the monthly fee matches what is done in the building.
- Intention to buy or recommend: whether the customer would choose the company again or recommend it to a neighbour.
- Trust in the brand: whether owners trust that the building’s money is well managed.
- Innovation: whether the company uses tools that make management simpler and more transparent.
These are the same questions an owner should ask any management company before hiring it.
How it is assessed
On the award’s official page, Condoroo appears in the Lisbon district with an overall satisfaction score of 7.75, in a study of 1,725 consumers.
| Stage | What happens | Who takes part |
|---|---|---|
| 1. Focus group and committee | Identify the 5 attributes that weigh most in choosing within the category | Consumers and the assessment committee |
| 2. Trial tests | Mystery shopping, satisfaction surveys, concept tests | Customers and assessors |
| 3. Market study of the brand | Questionnaire to a representative sample of the population | People with an affinity for the category |
According to the methodology, the award goes to the brand that, besides reaching the minimum score, has the highest score in its category in the regions where it operates:
«Obterá o “Prémio Cinco Estrelas Regiões” a marca que, para além de obter a classificação mínima, obtenha a classificação mais elevada da sua categoria e nas regiões do país onde está presente.» — Five Star Regions Award, Methodology
In plain English: the winner is the brand that reaches the minimum score and also has the highest score in its category, in the regions of the country where it is present.
Why a regional award
The award is given by region. This means the comparison is made with brands in the same category present in that region. For a building in Lisbon, an award in the district of Lisbon is more relevant than a generic national award, because it compares companies working in the same market. If your building is in another region, look for that region’s winners on the official list.
How to confirm the award
- Open the winner’s page on the award’s official website.
- Check the year, the category and the region.
- Check on the list of winners whether the award is regional or national.
- Be wary of seals that do not link to their source.
Keep a dated screenshot of the page if you want to take the information to the general meeting. An award from another year or another region says little about the service your building will receive today.
What an award does not tell you
An award sums up the assessment of a sample at one point in time. It does not tell you how your particular building is managed, and it does not replace the reviews of existing customers. So read the award together with other sources: the complaints and replies on Portal da Queixa, the DECO PROteste seal and direct contact with other buildings managed by the company. We explain how in our article on Condoroo reviews from clients.
Reviews on Portal da Queixa
On 26 October 2026, Condoroo’s page on Portal da Queixa showed 6 complaints, all resolved, and a Satisfaction Index of 73.8, rated «Ótimo» (excellent). The average rating was 40%, which shows that not everyone who complained was satisfied with how their case was handled. That is useful information: negative reviews point to what we need to improve.
The DECO PROteste seal
Condoroo holds the DECO PROteste Condominium Approved Service seal for the third year in a row. Licence DP.202603.SA.0046 was published on 30 March 2026 and is valid until 30 March 2027. You can confirm it on the licence page. According to DECO, the seal requires a positive assessment on management practices, reliability, transparency and customer satisfaction. See how we handle complaints.
How we turn criticism into improvements
Every complaint is reviewed by the team and, when it reveals a process failure, it changes the way we work. Some of the practices we follow:
- Service by people, with calls passed to a colleague when the manager is not available.
- Inspection visits with photographic records, more than 35 a day.
- Meetings in person, with the documents sent beforehand.
- A bank account in the condominium’s name.
Which other reviews to look for
Besides the award and Portal da Queixa, look for Google reviews and ask neighbours in buildings managed by the company. See the warning signs in our article on the mistakes to avoid when choosing a condominium company.
How Condoroo helps
Condoroo manages more than 600 condominiums, including buildings with more than 300 units, with a team of more than 20 professionals. We carry out more than 35 inspection visits a day, around 700 a month, and our DECO PROteste certification has been renewed for the third year in a row. We have professional liability insurance of €500,000, and plans start from €6.50 per unit per month. At our clarification session we answer any criticism you have read.
Condoroo, reviews and the Five Star Award: frequently asked questions
Which award did Condoroo receive in 2026?
The Five Star Regions Award 2026, in the district of Lisbon, in the Condominium Management category.
What does the Five Star Regions Award assess?
Satisfaction after trying the service, value for money, intention to buy or recommend, trust in the brand and innovation, plus five features of the category.
How is the assessment carried out?
In three stages: a focus group and committee, trial tests and a market study with a representative sample.
Where can I confirm the award?
On Condoroo’s page and on the list of 2026 winners, on the award’s official website.
Where can I see reviews of Condoroo?
On Portal da Queixa, on Google reviews and by asking other buildings that Condoroo manages.
Does Condoroo hold the DECO seal?
Yes, for the third year in a row, with a licence valid until 30 March 2027.
This article is for information only. Legislation and websites checked on 26 October 2026.
