8 Mistakes When Choosing a Condominium Management Company (And how to avoid them)
Choosing the company that manages your building is not just an administrative decision, it is a financial decision that impacts the value of your property. However, many condominiums continue to make this decision based solely on the “cheapest” criteria, ignoring warning signs that later turn into astronomical costs and headaches.
If you are in the process of changing management or want to evaluate your current company, here are the 8 critical mistakes you must avoid at all costs.
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Opting for "Too Cheap"
The old saying “cheap comes out expensive” has never been truer than in condominium management. There is a fixed cost to ensure a manager visits the building, responds to emails, and fulfills legal obligations. When a company charges a derisory amount, it means that, somewhere, the service is being cut.
Why Condoroo? We do not compete for the lowest price, but for the best value. We practice fair prices that allow us to maintain a professional, ethical structure that is always within the law.
At Condoroo, we believe that excellence in management starts with talent, which is why we strategically invest in recruiting and training the best professionals. We select profiles with the education and experience to ensure that your manager’s support team consists of specialists in areas such as Economics, Engineering, and Management.
Real savings for residents do not come from extremely low fees, but from the efficiency of our management : we optimize contracts to reduce unnecessary costs, manage repairs with technical rigor so that they truly resolve structural problems, and ensure strict collection of condominium fees. By ensuring that revenue is collected and funds are applied with absolute honesty , we protect our clients’ property and prevent compliant owners from ending up paying for the shortcomings of others.
💸 Condoroo Tip: Avoid the mistake of choosing the cheapest option, quality management has fixed costs necessary to guarantee building visits, quick responses, and legal compliance.
Trusting Companies with "Zero Negative Reviews"
It may seem counter-intuitive, but a company with a perfect 5-star rating and zero complaints in the condominium sector is a red flag. This is one of the sectors with the highest dissatisfaction rates in Portugal—complaints skyrocketed by 50% in 2024. A total absence of criticism suggests profile manipulation, a lack of transparency, or simply a lack of clients to complain.
Why Condoroo? We are transparent. Mistakes can happen, but what distinguishes us is how we resolve them. We take responsibility and use feedback to improve our processes in real-time.
Condoroo’s approach stands out for its radical transparency, publicly embracing its performance as a pillar of credibility. Instead of avoiding scrutiny, the company chooses to show reality as it is, recognizing that excellence does not lie in the absence of problems, but in the human capacity and rigor applied to solving them. This commitment to truth reinforces owners’ trust, positioning Condoroo as a partner that does not hide behind algorithms, but instead uses technology to ensure that no voice goes unanswered.
Lack of Professional Liability Insurance (Or insufficient coverage)
The Mistake: Failing to verify the existence and value of the company’s Professional Liability insurance policy.
The Reality: This is undoubtedly the most dangerous mistake. If the manager makes a serious administrative error, fails on a maintenance contract, or there is mismanagement of funds, the legal and financial responsibility falls directly on the owners. The industry standard in Portugal—including the one recommended by the sector association (APEGAC)—is usually set at only €50,000. In a condominium with multiple units or in the face of structural damage, this amount is clearly insufficient.
Why Condoroo? At Condoroo, we don’t settle for the “standard.” While the market stays at the €50,000 base, our 2026 operation is safeguarded by a liability insurance policy with a coverage of €500,000. We offer 10 times more protection than the industry norm because we believe the security of your assets cannot have a margin for error.
Absence of Real Customer Testimonials
Many companies sell promises, but few present satisfied neighbors. The testimony of those who live the service is the final proof.
What our clients say: “Living in a condominium is not always easy, but since we’ve had Condoroo, things changed overnight. What I admire most is the rigor and readiness, whenever there is a problem today, tomorrow it is surely resolved. If all managers were like those at Condoroo, no one would worry about their condo anymore.” — Rosa Maria, Homeowner.
"As sales and onboarding manager, my focus is to ensure that your condominium is secure and not just 'cheap'. At Condoroo, we have a civil liability insurance with a coverage of 500,000 euros — 10 times more than the market standard — because the residents' safety cannot have any margin for error."
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Operating Without Technology (Old-fashioned management)
Managing a building in 2026 using only notebooks, unanswered calls, and lost emails is an invitation to chaos. Without management software, financial transparency is nearly zero and problem resolution is slow.
Why Condoroo? We are a tech-enabled company. We use technology and Artificial Intelligence to ensure homeowners can consult accounts, report faults, and track resolutions in seconds through our platform, without ever forgetting the human touch.
Devaluing Certifications and Awards (Assuming they are "bought")
The Mistake: Thinking that certifications and awards in the sector are just marketing ploys that any company can obtain by paying a fee.
The Reality: In the condominium market, anyone can open a company, but few accept being scrutinized by independent entities. A lack of real certification is often a sign that the company does not meet necessary standards or fears external audits of its service quality and financial health.
Why Condoroo? We do not buy trophies, we validate our work before those who know the subject best and before consumers.
DECO Proteste Certification (Quality Seal): This is not a paid advertisement, it is the result of a rigorous Bureau Veritas audit verifying that we meet the highest standards of transparency and good practices.
Five Star Regions Award 2026 (Prémio Cinco Estrelas): This award is granted based on the direct opinion of over 1,700 homeowners and consumers. It is proof that the market agrees: our management is the benchmark for excellence.
These seals are your guarantee that, when the cameras are turned off and the meetings end, Condoroo continues to work with the rigor that the largest consumer protection entities in Portugal demand.
Failing to Confirm the Reliability of the Supplier Network
The Mistake: Hiring a company that has no trusted partners or always resorts to the same “acquaintances” without any selection criteria.
The Reality: When an elevator stops or a pipe bursts, the condominium is held hostage by the schedule and (lack of) quality of suppliers who often have no insurance or technical competence. A weak supplier network means poorly done repairs that will have to be paid for twice.
Why Condoroo? At Condoroo, maintenance is not left to chance. We have a network of over 1,600 verified suppliers, rigorously evaluated for their competence, speed, and fair price. This ensures that regardless of the urgency, we always have the right partner ready to act, with the guarantee that the service will be executed well the first time.
Confusing "Multi-sector" Marketing with Technical Competence
The Error: Letting yourself be seduced by companies that claim to be experts in everything —from property management to events and socio-cultural projects— or, even worse, entrusting assets to managers who operate without a registered company.
The Reality: Property management requires legal and technical rigor, availability, and focus. When a company scatters its focus across areas unrelated to real estate management, your building becomes just “another project” among parties and events. Similarly, managers without a business structure (lacking liability insurance or share capital) leave residents completely unprotected in case of financial error or technical negligence. The “cheap” or the “pretty” turns out to be expensive when there is neither focus nor legal guarantees.
Why Condoroo? At Condoroo, our focus is the professional management of your assets. We dedicate 100% of our resources, technology, and legal team to ensuring the transparency of accounts and the maintenance of your property. We are a solid structure, properly certified and exclusively focused on what matters: the appreciation of your assets and your peace of mind.
Conclusion: Do not risk the future of your building
Your condominium deserves management that combines security, transparency, and technology. If your current management makes any of these mistakes, it may be time to switch to those who are setting the new industry standard.
Ready to transform your condominium? Click here to get a free quote in 2 minutes with Condoroo.
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