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In 2026, Condoroo received a Five Star Regions Award (Prémios Cinco Estrelas Regiões), in the Condominium Management category, in the district of Lisbon. On the award’s official page, the study behind it covered 1,725 consumers. Condoroo is on the list of brands in the Five Star Club (Clube Cinco Estrelas). Many owners reach us through the Five Star Club, the space where award-winning brands present benefits to consumers. Whatever the way in, the question that matters is the same: what does the monthly fee include and what is charged separately? In this article we explain how to confirm an offer, what our service includes and what you should compare between proposals.
In short
- Confirm any offer on the Club’s official page and in the written proposal.
- Compare proposals with the same scope of services.
- At Condoroo, the RepairMax service covers small repairs and following up suppliers.
- The bank account is in the condominium’s name.
- The contract should state the duration, the notice period and the extra services.
The award and the Club
The Five Star Regions Awards recognise brands by category and by district. On Condoroo’s page, the award shows the Condominium Management category and the tests carried out: a mass study of the category, satisfaction surveys and a market study of the brand. We explain the assessment in detail in our article on reviews, ratings and the Five Star Award.
The Five Star Club brings together the award-winning brands and the benefits they offer. Campaigns have their own dates and conditions.
How to confirm an offer
An offer only counts if it is in the written proposal. Before taking it to the general meeting:
- Confirm the campaign on the official Five Star Club page and check its expiry date.
- Ask for the proposal in writing, with the offer described and the conditions to qualify.
- Check which services it applies to: the management fee, extra services or both.
- Check whether it depends on a minimum contract term.
If the offer is no longer active, compare the proposal on what it includes, not on the discount.
What the monthly fee includes
| Service | What it includes | What to check in the proposal |
|---|---|---|
| Dedicated manager | Day-to-day follow-up of the building | How many buildings each manager has |
| Customer service | Calls passed to a colleague with the building’s history | Hours and emergencies |
| Inspection visits | Regular visits with photographic records | Frequency in the plan |
| Small repairs | RepairMax service, depending on the plan | Which costs are included |
| General meetings | In person or online, with minutes | How many are included |
| Accounts | Account in the condominium’s name and bank reconciliation | Owners’ access to statements |
Plans start from €6.50 per unit per month. The final price depends on the size of the building and the services chosen.
Comparing proposals with the same scope
Two proposals with different prices may be describing different services. Before comparing figures, list the services the building needs: number of general meetings a year, frequency of inspection visits, follow-up of works, collection of charges and emergency response. Then ask each company to say, for each line, whether it is included, charged separately and how much it costs. Only then is the comparison fair. If the building has a lift, a garage or many let units, include those points too, because they mean more work for the management.
Small repairs included
With the RepairMax add-on, Condoroo acts as the building’s operational arm: our technicians carry out small maintenance jobs, such as adjusting a door or changing a light bulb, follow up suppliers on site, and labour is included and the condominium pays for materials, according to the plans page. Technicians travel to the building by motorbike, equipped as a mobile workshop. Ask for the list of what is included in the proposal, such as travel, labour and materials, so you can compare it with other offers. We carry out more than 35 inspection visits a day, around 700 a month, using a route algorithm.
What is usually charged separately
Always ask for the price list of extra services. The most common are:
- extraordinary general meetings beyond those included;
- management of large-scale works;
- court collection of overdue charges;
- issuing statements and duplicate documents.
A very cheap proposal may leave out services that another includes. See the mistakes to avoid when choosing a condominium company.
What the law says about the administrator
The general meeting freely chooses who manages the building:
«4 – O cargo de administrador é remunerável e tanto pode ser desempenhado por um dos condóminos como por terceiro; o período de funções é, salvo disposição em contrário, de um ano, renovável.» — Civil Code, article 1435(4)
In plain English: the administrator can be paid and can be one of the owners or a third party; unless otherwise agreed, the term is one year, renewable.
In October 2026, there are still no specific rules for management companies. The draft law providing for a licence, a written contract and compulsory professional liability insurance is still going through the legislative process, according to CNN Portugal. Until then, the contract is the condominium’s main protection.
Insurance and certification
We have professional liability insurance of €500,000, which covers damage caused by management errors. We also hold, for the third year in a row, the DECO PROteste Approved Service – Condominium seal, whose assessment included an audit by Bureau Veritas; the licence can be confirmed on DECO’s website, with its number and validity. Always ask for the policy and check the insurer, the amount covered and the validity.
Transparency in the accounts
Each building’s bank account is in the condominium’s name. The management carries out bank reconciliation and presents the accounts at the general meeting. Owners can see the building’s documents. See what to ask for in our guide to transparency in condominium accounts.
Before you vote
Take the proposals to the clarification session and compare them line by line. Check the length of the contract, the notice period for leaving and what happens to the documents at the end of the contract. Also ask who will be the building’s manager, how the handover from the current management will work and how soon owners will have access to the documents. The decision is taken at the general meeting, by majority, and should be recorded in the minutes, with the name of the company chosen and the start date.
How Condoroo helps
Condoroo manages more than 600 condominiums, including buildings with more than 300 units, with a team of more than 20 professionals. We hold meetings in person, carry out more than 35 inspection visits a day and, according to Condoroo’s call metrics, the average call lasts 5 minutes and 15 seconds. Plans start from €6.50 per unit per month. We always ask for the proposal to be read at the general meeting and for questions to be answered before the vote.
Five Star Club and condominium management: frequently asked questions
What is the Five Star Club?
It is the space where brands recognised in the Five Star Awards present benefits to consumers.
How do I confirm whether a Condoroo offer is active?
On the official Five Star Club page and in the written proposal, where the offer and its conditions should be described.
What does Condoroo's monthly fee include?
A dedicated manager, customer service, inspection visits, general meetings and accounts. With the RepairMax service, it also includes small repairs and following up suppliers.
How much does Condoroo's management cost?
Plans start from €6.50 per unit per month.
What is usually charged separately?
Extraordinary meetings, management of large works, court collection and issuing some documents. Check the proposal.
Is the bank account in Condoroo's name?
No. It is in the condominium’s name.
This article is for information only. Legislation and websites checked on 26 October 2026.
