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Choosing among condominium management companies on the strength of phrases such as «excellent service» or «trusted management» is choosing blind. Figures say more: how many buildings a company manages, how many people work in the team, how long it takes to answer, how many proposals the general meeting approves. But a figure that cannot be checked is worth as much as a compliment. In this article we explain which figures to ask for, how to compare them with the sector average and how to check the ones you can.
In short
- Ask for specific data: buildings, units, team, response times.
- Compare with the sector average: in 2022, a company managed 71 condominiums on average, with 4.2 employees.
- Distinguish between figures you can verify and figures declared by the company.
- Check seals, awards and complaints at the source.
- General meeting figures show whether proposals are well prepared.
Why figures matter
The sector is large and very fragmented. A study by the sector association (APEGAC), reported by ECO, counted 3,347 condominium management companies in mainland Portugal in 2022, with 10,014 workers and a turnover of around €750 million. On average, each company managed 71 condominiums and 1,200 units, with 4.2 employees. The association’s president pointed to the lack of specific rules as one of the sector’s problems:
«Não se pode deixar de assinalar, com este estudo, o facto da maioria das empresas com o registo desta atividade no Serviço de Finanças não a exercer, o que revela as dificuldades que este setor de atividade atravessa, em consequência da sua falta de regulação, que leva a práticas que a descredibiliza e à insegurança dos consumidores (condóminos)» — President of APEGAC, quoted by ECO, 20 June 2023
In plain English: the study shows that most companies registered with the tax office for this activity do not actually carry it out, which reveals the sector’s difficulties; the lack of regulation leads to practices that discredit it and to insecurity for consumers, the owners.
The same study also found that, of the 326 companies surveyed, 62.6% had a turnover of less than €100,000 in 2022. With no licence or specific requirements for the sector, the figures a company presents are one of the few ways to compare proposals.
Which figures to ask for
| Figure | Why it matters | How to check it |
|---|---|---|
| Condominiums and units managed | Shows size and experience | Ask for references from similar buildings |
| People in the team | Indicates the time available per building | Ask how many buildings each manager has |
| Time to answer | Shows whether you can reach someone | Call before you hire |
| Inspection visits per month | Shows presence on the ground | Ask for a sample inspection report |
| Proposals approved at meetings | Shows how well meetings are prepared | Ask for minutes from other buildings, without personal data |
| Complaints and replies | Shows how problems are solved | Portal da Queixa and the Complaints Book |
Verifiable figures and declared figures
Some figures you can check yourself: the DECO seal has a licence page with its number and validity, Portal da Queixa publishes the number of complaints and the Satisfaction Index and the Five Star Awards (Prémios Cinco Estrelas) list the winners by region. Others are declared by the company, such as the number of buildings or call times. These are no less useful, but you should ask for proof: a visit to a building, a sample report or the contact of another condominium.
General meeting figures
The general meeting is when the management company is held to account. Three indicators say a lot:
- Budgets approved: a rejected budget forces a new meeting and delays the building.
- Accounts approved: accounts that do not pass are a sign of incomplete documents or mistrust.
- Works approved: these show whether proposals reach the meeting with comparable quotes.
The law requires the accounts and the budget to be approved every year:
«1. A assembleia reúne-se na primeira quinzena de Janeiro, mediante convocação do administrador, para discussão e aprovação das contas respeitantes ao último ano e aprovação do orçamento das despesas a efectuar durante o ano.» — Civil Code, article 1431(1)
In plain English: the general meeting meets in the first half of January, called by the administrator, to discuss and approve the previous year’s accounts and the budget for the year ahead.
Condoroo's figures
We publish our figures so that you can compare them. In every case, these are Condoroo’s own data:
- more than 600 condominiums, including buildings with more than 300 units;
- more than 20 professionals;
- more than 35 inspection visits a day and around 700 a month;
- an average call time of 5 minutes and 15 seconds, according to Condoroo’s call metrics;
- more than 350 general meetings in the first quarter of 2026, with more than 97% of accounts approved and zero absences by managers, according to the results we published;
- more than 1,600 suppliers (homepage).
The meeting figures are explained in our article on the 350 general meetings of the first quarter.
The figures you can check
On 26 October 2026, Condoroo’s page on Portal da Queixa showed 6 complaints, a Satisfaction Index of 73.8 («Ótimo», excellent) and a resolution rate of 100%. The DECO seal licence is DP.202603.SA.0046, valid until 30 March 2027. And Condoroo won the Five Star Regions Awards 2026, in the district of Lisbon, in the Condominium Management category.
What figures do not tell you
No indicator replaces your building’s own experience. A large company may have managers with too many buildings; a small one may know every resident by name. So use figures to ask questions, not to decide on their own. If a company says it carries out hundreds of inspection visits a month, ask how often it will visit your building. If it says it answers quickly, ask who answers and whether that person knows the building’s history. And if it says nearly all its proposals are approved, ask to see how a budget is presented to the meeting.
Care when reading figures
- Compare like with like: an approval rate over a quarter is not the same as over a year.
- Ask for the date of each figure and how it was calculated.
- Be wary of round numbers with no explanation.
- Read criticism as carefully as the positive figures.
See also the mistakes when choosing a condominium company and the regulation of the sector.
Size as information
Disclosing size is a form of transparency, as long as each number has a date and can be checked. Today we manage more than 600 condominiums, including buildings with more than 300 units, with a team of more than 20 professionals. That is what we ask you to compare: dated numbers, not statements about trust.
How Condoroo helps
We have professional liability insurance of €500,000, have held the DECO seal for the third year in a row and each building’s bank account is in the condominium’s name. Plans start from €6.50 per unit per month. At the clarification session you can ask us how we arrive at each figure. If any of the figures we publish is not clear, ask us how it was calculated. We would rather explain a figure than see it used without context. A figure with a source and a date is information; without them, it is just advertising.
Condominium management figures: frequently asked questions
Which figures should a condominium management company disclose?
Buildings and units managed, people in the team, response times, inspection visits and general meeting results.
How many condominiums does a company in the sector manage on average?
According to the study reported by ECO, around 71 condominiums and 1,200 units per company, in 2022.
How do I check a management company's DECO seal?
On the licence page on the DECO PROteste website, which shows the number and validity.
Where can I see a management company's complaints?
On Portal da Queixa and through the Complaints Book (Livro de Reclamações).
How many accounts did Condoroo get approved in the first quarter of 2026?
According to Condoroo’s data, more than 97% of the accounts taken to more than 350 general meetings were approved.
Is a figure declared by the company reliable?
It can be, but ask for proof, such as a sample report or the contact of another condominium.
This article is for information only. Legislation and websites checked on 26 October 2026.
