on Google
Anyone looking for Condoroo reviews, or reviews of any other condominium management company, will find a bit of everything: Google stars, social media comments, complaints and praise. A review only helps if it can be checked outside the company website. So instead of reproducing praise we have chosen ourselves, we explain where you can check a management company’s reputation, how to read each source and what to ask before deciding.
In short
- Check seals and awards on the website of whoever awards them.
- Portal da Queixa shows the number of complaints and an index calculated with a public formula.
- The Complaints Book is compulsory and can be used electronically.
- A perfect score from few reviews says little; see how the company replies.
- Ask for references from buildings the company has managed for more than a year.
Why reading the praise is not enough
Any company can publish on its website the comments it likes best. That does not mean they are false, but it shows only part of the picture. A management company with hundreds of buildings will always have some dissatisfied owners, and the way it responds to criticism says more about the service. Be wary, too, of pages with generic copy and photos: see the warning signs in our article on AI in condominiums and how to protect your building.
Where to check a management company's reputation
| Source | What it shows | How to check |
|---|---|---|
| Complaints Book | Formal complaints and the company’s reply | Official Complaints Book portal |
| Portal da Queixa | Number of complaints and Satisfaction Index | The brand’s page on Portal da Queixa |
| DECO PROteste seal | Positive assessment on every criterion of the seal | Licence and validity on DECO’s website |
| Five Star Awards | Award by category and region | Winner’s page on the award’s website |
| Google reviews | Public ratings and comments | Number of reviews and the company’s replies |
| Client references | Experience of similar buildings | Direct contact with another condominium |
The Complaints Book
Every company that provides services to the public must make the Complaints Book (Livro de Reclamações) available, also electronically on the official portal. The complaint goes to the regulator or supervisory body, and the company must reply. For consumer disputes, you can also use the alternative dispute resolution bodies listed on the Consumer Portal.
Portal da Queixa
Portal da Queixa publishes, for each brand, the number of complaints and a Satisfaction Index. The formula is public:
«IS = [ (TS*50) + (MA*20) + (TMR*10) + (TRC*20) ] : 100» — Portal da Queixa, Satisfaction Index
In plain English: the solution rate (TS) accounts for half of the index. The average rating (MA) and the customer retention rate (TRC) account for 20% each, and the average response time (TMR) for 10%. The index is only given to brands with at least five complaints and covers the last 12 months.
On 26 October 2026, Condoroo’s page showed 6 complaints and an index of 73.8, rated «Ótimo» (excellent), with a 100% solution rate, replies in about 7 days and an average rating of 40%. Condoroo was Brand of the Month (Marca do Mês) in September 2026. These numbers change over time, so always check them on the brand’s page.
How to read a complaint
A complaint tells one version of the facts. Before drawing conclusions, look at three things: the date, because a problem from two years ago may already be solved; the subject, because many condominium complaints concern decisions of the general meeting, not of the administrator; and the company’s reply, which shows whether there was a solution. In a condominium, it is the general meeting that approves works, budgets and accounts. An owner may disagree with a decision and complain about the management company when the decision was everyone’s.
Seals and awards
A seal is only worth something if it can be checked. DECO PROteste explains how it awards its seal to companies that provide services to condominiums:
«Para receber este selo, as empresas devem obter uma avaliação positiva em todos os critérios definidos, que abrangem práticas de gestão, fiabilidade, transparência e os níveis de satisfação dos seus clientes.» — DECO PROteste, Approved Service DP Condominium
In plain English: to receive the seal, companies must be assessed positively on every criterion, covering management practices, reliability, transparency and customer satisfaction.
On the licence page you can see the holder, the number and the validity. For the Five Star Awards, check the year, the category and the district. An award from another region or from several years ago says little about the service your building will receive.
Google and social media reviews
Public reviews are useful, but read them carefully:
- Look at the number of reviews, not just the average. Five stars from three reviews is worth little.
- Read the criticism and see whether the company replies, and how.
- Look for patterns: several complaints on the same subject matter more than a single one.
- Be wary of spikes: many reviews on the same day, all in the same tone, call for caution.
References from other buildings
The most direct way to find out how a management company works is to talk to people who already use it. Ask for the contact of one or two buildings of similar size that it has managed for more than a year. Ask whether the accounts arrive on time, how meetings go and how long repairs take. See other questions in our guide to the mistakes to avoid when choosing a condominium company.
What to ask at the clarification session
Take the criticism you found and ask the company directly what happened and what has changed. A good management company explains without dodging the question. Also ask how many buildings each manager looks after, how emergencies are handled and whether the bank account will be in the condominium’s name. Use the clarification session for this. See also how we handle complaints.
How Condoroo helps
Condoroo manages more than 600 condominiums, with a team of more than 20 professionals. We have professional liability insurance of €500,000, we have held the DECO seal for the third year in a row and we received a Five Star Regions Award 2026, in the district of Lisbon, in the Condominium Management category. We reply to complaints on Portal da Queixa and in the Complaints Book. Before deciding, compare these sources with those of other companies, using the same criteria.
Reviews of condominium management companies: frequently asked questions
Where can I see reviews of Condoroo?
On Portal da Queixa, on Google reviews, on the Five Star Awards website and on the DECO PROteste seal page.
How is Portal da Queixa's Satisfaction Index calculated?
With the formula IS = [(TS×50) + (MA×20) + (TMR×10) + (TRC×20)] : 100, based on the last 12 months.
How many complaints are needed for a Satisfaction Index?
At least five.
How do I check a company's DECO seal?
On the licence page on the DECO PROteste website, which shows the holder, the number and the validity.
Is a company with no criticism better?
Not necessarily. It may have little activity. What matters more is how it responds to complaints.
Can I ask for references before hiring?
Yes. Ask for the contact of buildings of similar size that it has managed for more than a year.
This article is for information only. Legislation and websites checked on 26 October 2026.
